Q: How do I check the status of my order?
A: You will receive the tracking number after placing the order. You can track the status via https://www.17track.net/en
Q: Can I cancel the order I just placed?
A: Yes, please check the order page
Q: Where can I know your discount products?
A: You can sign up to receive emails with upcoming products and promotion/coupon codes by clicking here.
Q: Where should I place the detectors?
A: Please check the details below:
Q: How do I know my smoke alarm is working?
A: Press and hold the test button on the smoke detector according to the manual
Q: How do I install my smoke alarm?
A: All Siterwell products included Fastening Ceiling Mounted with 3M Glue. So that you can install it easily.
Q: How can I stop a false alarm?
A: False alarm is often caused by dust or steam.
Q: Where are your alarms do manufactured?
A: All Siterwell alarms manufactured from China.
Q: How often should I replace my alarm?
A: Normally, the smoke alarm has 10 years lifetime. Please check if the smoke alarm needs to charge the battery according to the manual.
Q: What is your return policy?
A: Please visit our Return Policy page for more information
Q: Which Payment Method do you accept?
A: Currently, we only accept PayPal
Q: What's your shipping policy?
A: Please visit our Shipping Policy page for more information